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Purpose

The Group Billing page allows administrators to manage pooled credits that are shared across a specific group of websites. Instead of buying credits for each website individually, you can purchase group credits that any website in the group can draw from. You can also view past invoices for group-level purchases here.

What’s on the page

Billing / Group credits header Explains that credits are shared across the group. It includes an information icon (i) that opens a dialog explaining how group credits work. Websites row Shows the logos of all the websites included in the group, along with a total count. Hovering over a logo displays the website’s name. Group credits remaining Displays your current group credit usage. If you have both monthly and one-time credits, they are separated into their own cards. Each card shows a progress bar, the number of credits used, the number left, and the date when monthly credits will reset. Manage subscription button Only visible to customers on specific managed or partner billing plans. This button opens a new tab to manage your subscription directly in the billing portal. Add credits button Opens a dialog to purchase more one-time or monthly credit packages for the group.

What you can do here

  • Enable billing: If the group does not have billing set up yet, you will see an empty state with an Enable billing button. Clicking this provisions a billing account for the group so you can start sharing credits.
  • View how group credits work: Click the info icon (i) next to the header to open a dialog explaining credit priority and renewal behavior.
  • Add credits: Click Add credits (or Add more credits) to open the purchase dialog.
    • Choose between the One-time or Monthly tab (monthly may be hidden depending on your specific plan).
    • Use the - and + buttons to select the number of credit packages you want to buy.
    • Click Add [N] credits to proceed to checkout.
  • Manage subscription: Click Manage subscription to open your external billing portal (if applicable to your plan type).
  • Filter billing history: Use the Select month dropdown above the table to view invoices from a specific month.
  • View an invoice: Click the link icon in the Invoice column to open the full receipt.

Data shown

  • Group credits: Drawn from your subscription plan and any add-on credit packages you have purchased specifically for this group.
  • Websites: The active websites currently assigned to this group.
  • Billing history: Securely fetched from your Stripe billing account.

Common workflows

Purchasing shared credits for a group
  1. Ensure your websites are added to the group.
  2. Navigate to the group’s Billing tab.
  3. If prompted, click Enable billing.
  4. Click Add credits in the top right.
  5. Select whether you want the credits to be One-time or Monthly.
  6. Adjust the quantity of packages, review the total cost, and click Add credits to complete the purchase.
Checking why a website is out of credits
  1. Go to the group’s Billing tab.
  2. Check the Group credits remaining section to see if the shared pool is depleted.
  3. If the group pool has credits but a specific website cannot run prompts, verify that the website is actually listed in the row of website logos on this page.

Empty, loading, and error states

  • Empty states:
    • If billing hasn’t been set up yet, the page shows a “Group billing not enabled” card.
    • If no credits have been purchased yet, the progress bar area shows “No credits purchased for this group yet.”
    • If the group has never been billed, the Billing history table shows “No invoices yet.”
  • Loading states: While checking your subscription and balances, skeleton placeholders appear where text, progress bars, and amounts will load.
  • Error states: If enabling billing, purchasing credits, or opening the subscription portal fails, a red error toast appears in the bottom right corner (e.g., “Failed to add credits”).
  • Linked from: The main Group page navigation tabs.
  • Links to: The Stripe checkout flow (when buying credits), the external billing management portal, and hosted Stripe invoice receipts.

Common support questions

Q: Why aren’t my group credits being used? Website-specific credits are prioritized. A website will always consume its own monthly or one-time credits first. Group credits are only drawn from when a website’s individual balance reaches zero. Q: Do monthly group credits roll over? No. Monthly group credits auto-renew at the start of each billing period. Any unused monthly credits from the previous period do not roll over. Q: Why can’t I click “Manage subscription”? This button is restricted to the organization owner or members with explicit billing administrator privileges. If it is disabled, hover over it to read the specific tooltip explaining why you lack access.