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app.athenahq.ai/home

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Purpose

The Home page serves as a chat-first landing experience for the application. It provides customers with a clean, focused, search-engine-style interface where they can immediately start asking questions about their brand’s AI search performance. Rather than navigating through complex dashboards to find specific data, users can simply type a question, attach a file, or click a suggested prompt. Submitting a question instantly launches the full Ask Athena conversational AI window to provide answers, insights, and analysis.

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What’s on the page

  • Greeting: A personalized headline that adapts to the user’s local time of day (“Morning”, “Afternoon”, “Evening”, or “Up late”) and includes their first name if available on their profile.
  • Subtitle: A dynamic subheading welcoming the user. It explicitly names their currently active workspace (“Ask Athena anything about [Brand]‘s AI search presence”).
  • Chat Composer: The central text input box where users type their questions. It includes a placeholder reading “Ask Athena…”.
  • Attachment Previews: When files are uploaded, they appear as small thumbnail or document cards inside the top of the composer box. Each shows the file name and size, along with an “X” button to remove it.
  • Composer Actions: A bottom row of tools inside the chat box featuring:
    • Add files or images (paperclip icon): Opens the device’s file browser to upload documents.
    • Start dictation (microphone icon): Activates the device’s microphone to allow voice-to-text input.
    • Send (up arrow icon): Submits the prompt to the AI.
  • Quick Prompts: Four rounded suggestion chips located beneath the chat box. These allow users to launch common queries with a single click:
    • “How is my brand performing?”
    • “Compare my competitors”
    • “Which sources cite me the most?”
    • “What type of content should I create?”

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What you can do here

  • Send a custom question: Type your question into the composer and press Enter (or click the Send button). This transitions the screen into the full-screen Ask Athena chat interface with your question already submitted.
  • Use a quick prompt: Click any of the four suggested prompt chips to immediately launch the AI chat and auto-send that specific question.
  • Attach files: Click the paperclip icon to upload a file from your computer. You can also drag and drop files directly onto the composer (which brings up a “Drop files here” overlay), or paste copied files/screenshots directly into the text box.
  • Remove an attachment: Click the “X” on any staged attachment preview card to delete the file before sending your message.
  • Use voice dictation: Click the microphone icon to begin speaking your question. The system will transcribe your speech into the text box in real-time. Click the microphone again to stop.

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Data shown

  • The greeting name is pulled from the user’s configured profile information.
  • The brand name displayed in the subtitle is drawn from the currently active workspace/website the user has selected.

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Common workflows

Starting a fresh analysis via chat
  1. Log in or navigate to the Home page.
  2. Click the “How is my brand performing?” quick-prompt chip.
  3. The interface will transition to the fullscreen Ask Athena chat, and the AI will begin typing out a comprehensive summary of the brand’s metrics.
Uploading a file for the AI to review
  1. Drag a document (like a PDF or spreadsheet) directly from your computer onto the chat composer.
  2. Wait a moment for the upload to process; a preview card will appear above the text box.
  3. Type a specific question about the file (e.g., “Summarize the key takeaways from this report”).
  4. Press Enter to submit the file and prompt together.
Dictating a question on the go
  1. Click the microphone icon inside the composer.
  2. Speak your question aloud.
  3. Verify the transcribed text in the input box.
  4. Click the Send button (up arrow) to submit the question to the AI.

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Empty, loading, and error states

  • Loading: The page intentionally displays nothing while the app verifies the user’s workspace access and subscription status. This prevents the interface from flashing before it is ready.
  • Empty: There is no “empty” state for this page, as its purpose is to act as a blank canvas for new questions.
  • Errors:
    • File limits: If a user uploads an oversized file, a notification appears reading: “[filename] ([size]MB) exceeds [limit]MB limit”.
    • Unsupported files: If a user uploads an unreadable file format, a notification appears reading: “[filename]: unsupported file type”.
    • Upload failures: Generic upload failures display “Failed to upload [filename]”.
    • Concurrent uploads: Dropping new files while an existing batch is still uploading shows “Wait for the current upload to finish”.
    • Microphone access: If voice dictation is blocked by the browser, a notification appears reading: “Microphone access denied. Check browser permissions.”
  • Linked from: The main sidebar navigation (labeled “Home”). For many users, this is the default screen they see immediately upon logging in.
  • Links to: Submitting a prompt or clicking a suggestion chip opens the fullscreen Ask Athena chat window overlay.

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Common support questions

Why did my file upload fail? The chat supports specific file types and sizes. Images are capped at 5MB, documents and spreadsheets (like PDFs or CSVs) at 10MB, and plain text files at 2MB. If the file exceeds these limits or is an unsupported format, it will be rejected. Why don’t I see the microphone button? The microphone button only appears if the customer’s web browser actively supports media recording and voice transcription features. If they are on an older or unsupported browser, the button is hidden.