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app.athenahq.ai/knowledge-base

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Purpose

The Pillar Detail page allows customers to view and manage a single “pillar” (a specific topic or theme) within their Knowledge Base. This page acts as a centralized hub for all the facts, claims, and source materials related to that specific topic. Customers use this page to review and edit individual facts, see exactly where those facts came from, and track how those facts are being used across their generated content. It also houses an AI-generated synthesis document summarizing the topic and highlights existing pages on the customer’s website that match the pillar’s themes.

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What’s on the page

  • Header: Displays the back link to the main Knowledge Base, the pillar’s name and description, and the timestamp of when it was last researched.
  • Status selector: A dropdown that controls the pillar’s current state (Draft, Published, Researching, Archived).
  • Overflow menu (⋯): A menu containing options to Edit, Regenerate, Export facts, or Delete the pillar.
  • Tabs bar: Allows the user to switch between different views of the pillar’s data.
  • Claims tab: A list of all facts (claims) grouped under this pillar. Each card displays the fact text, a source badge indicating where the fact came from, and a badge indicating if it’s currently used in any articles. There is also a floating Add claim button here.
  • Sources tab: An aggregated list of all the distinct sources (URLs, manual uploads, etc.) that back the approved facts in this pillar, including how many facts came from each source.
  • Associated pages tab: A list of internal pages from the user’s website that are linked to this pillar. Each row shows the page title, URL, a match-confidence percentage, and a brief summary.
  • Document tab: A readable text document (Markdown) where the AI has synthesized all the facts from this pillar into a cohesive summary.
  • Matching articles tab: A list of existing content articles on the user’s site that cover the claims in this pillar. Shows a match score and the number of matched claims.

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Drilldowns

  • Claim row click: Clicking anywhere on a fact card opens the Claim Detail dialog, which displays the full fact text, the exact quote from the source text (if available), the source link, the confidence level, and a link to view the AI response if the fact was generated during a chat.
  • Sources tab row click: Clicking a specific source row immediately switches the view to the Claims tab, automatically filtering the list to show only the facts that came from that specific source. This adds a dismissible “Source: [Name] · approved only” filter chip to the top of the claims list.

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What you can do here

Top-level actions:
  • Back to Knowledge Base: Clicking the top-left link returns the user to the main Knowledge Base layout.
  • Change pillar status: Use the dropdown in the header to change the status (e.g., from Draft to Published). Publishing a pillar flags it so the system knows to re-synthesize its document.
Header Overflow Menu (⋯) actions:
  • Edit: Opens a dialog to edit the pillar’s title and description.
  • Regenerate: Triggers the AI to rewrite the synthesis document on the Document tab. (Disabled if there are no facts in the pillar).
  • Export facts (CSV): Downloads all of the pillar’s claims into a spreadsheet. Note: This is gated by plan tier. Free users will see the button, but clicking it will open a plan upgrade dialog.
  • Delete: Opens a red confirmation dialog to permanently delete the pillar. Note: This is a destructive action that also permanently deletes all facts inside the pillar.
Claims tab actions:
  • Add claim: Click the floating button in the bottom right to manually add a new fact by typing the text and optionally pasting a source URL.
  • Clear source filter: If the list is filtered by a source, click the X on the active filter chip to view all claims again.
  • Fact overflow menu (⋮ on a claim card):
    • Edit fact: Opens a dialog to edit the fact text, source URL, and confidence level (High, Medium, Low).
    • Change pillar: Opens a searchable “Pillar Picker” dialog to move this fact to a different published pillar.
    • Delete: Permanently removes the fact from the Knowledge Base.
Other tab actions:
  • Open source link: On the Sources tab, Associated pages tab, or Matching articles tab, clicking the small arrow icon (or clicking the row) will open the original web page in a new browser tab.
  • Find matching pages: On the Associated pages tab, click this button to trigger a scan of the customer’s website to find pages that match this pillar’s topics.
  • Generate document: On the Document tab, if no document exists yet, click this button to generate the AI summary.

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Data shown

  • Pillar Details: The name, description, and status of the current topic, configured by the user or generated during site analysis.
  • Claims/Facts: The individual pieces of information, statements, and statistics collected for this topic, along with their source URLs or file origins.
  • Usage metrics: Badges showing exactly which generated content pieces have cited a specific fact.
  • Associated Pages / Coverage: Scanned pages from the customer’s connected website domain that overlap with the themes in this pillar.
  • Synthesis Document: An AI-authored reference document written based entirely on the collected claims.

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Common workflows

Manually adding a new fact:
  1. Make sure you are on the Claims tab.
  2. Click the floating black Add claim button in the bottom right.
  3. Type or paste the fact into the “Claim text” box.
  4. Optionally, paste the URL where this fact can be verified into the “Source URL” box.
  5. Click Add to save it to the pillar.
Filtering claims by a specific source:
  1. Click over to the Sources tab to see a summary of all websites/documents feeding this pillar.
  2. Click on the row for the source you want to investigate.
  3. The page will automatically switch back to the Claims tab, now filtered to show only the facts extracted from that specific source.
  4. To remove the filter, click the X icon on the gray “Source: [Name]” chip at the top of the list.
Moving a fact to another pillar:
  1. On the Claims tab, find the fact you want to move.
  2. Hover over the fact and click the three-dot (⋮) menu on the right.
  3. Select Change pillar.
  4. In the dialog that appears, search for and select the destination pillar.
  5. Click Move.

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Empty, loading, and error states

  • Loading: While the page or tabs are loading, users will see gray skeleton placeholders outlining the header, text blocks, and fact cards.
  • Empty:
    • If the pillar ID in the URL doesn’t exist, the page shows “Pillar not found.” with a link to go back.
    • If the Claims tab is empty: “No claims yet. Add claims below or run pillar research.”
    • If the Sources tab is empty: “No sources yet. Sources appear when this pillar has approved facts.”
    • If the Associated pages tab is empty: “No pages linked yet. Scan your site for pages whose content matches this pillar.”
    • If the Document tab is empty: “No document generated yet” with a button to generate one.
    • If the Matching articles tab is empty: “No matching articles found.”
  • Errors: If an action fails (e.g., a network error while saving an edit, deleting a fact, or generating a document), a red toast notification will pop up in the corner with a brief explanation.
  • Linked from: Users arrive here primarily from the main Knowledge Base page by clicking on a specific pillar card.
  • Links to:
    • The “Used in X articles” chips link directly to the Content Editor for those specific articles.
    • Source URLs and Associated Pages link outward to the customer’s actual website or external reference pages.
    • The back button links back to the main Knowledge Base layout.

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Common support questions

Why are some facts missing when I click a source on the Sources tab? The Sources tab only aggregates and counts approved, non-duplicate claims. If a fact is still marked as “pending” or “rejected” in the system, it will not appear when you filter the Claims list using the Sources tab. Why does the “Export facts” button just take me to an upgrade screen? While the Export button is visible to everyone, the ability to download your Knowledge Base data to a CSV file requires a paid plan with the data export feature enabled. Free users will see the plan upgrade dialog when clicking it. Why can’t I move a fact to my new pillar? The “Change pillar” menu only allows you to move facts into pillars that are currently marked as Published. If your destination pillar is still a Draft, you will need to publish it first before it appears in the destination list. Why is the “Regenerate” button grayed out? The AI cannot generate a synthesis document if there is no underlying data. The Regenerate and Export buttons are disabled if the pillar currently has zero claims in it. I fixed a typo in a source URL, but the chip label didn’t change right away? When you edit a source URL, the system briefly clears the formatted website title while it checks the new link in the background. The source chip will temporarily display just the raw website domain name until the background refresh re-matches the proper title.