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app.athenahq.ai/knowledge-base

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Purpose

The Knowledge Base Pillar Detail page gives you a dedicated workspace to manage a single topic (pillar) in your knowledge base. It allows you to review the individual facts (claims) that make up the pillar, track where those facts came from, and see how they are being used across your generated content and existing website pages. This page is central to the review and curation workflow. You can manually add new facts, approve or reject AI-extracted facts, organize sources, and generate a readable summary document for the entire topic.

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What’s on the page

  • Header: Shows a back link to the main Knowledge Base, the pillar’s title and description, and when it was last researched.
  • Status dropdown: Lets you view and change the pillar’s status (Draft, Published, Researching, Archived).
  • Options menu (⋯): A menu in the top right corner for editing the pillar’s details, regenerating its document, exporting its facts, or deleting the pillar entirely.
  • Claims tab: Displays a list of all facts belonging to this pillar as cards. Each card shows the fact text, where it came from (source chip), its review status (Approved, Rejected, Pending review), confidence level, how many generated articles use it, and when it was added or reviewed. A duplicate badge also appears if the fact is similar to an existing one.
  • Sources tab: Lists all distinct sources (like specific URLs, uploads, or AI responses) that provided approved facts for this pillar, along with a count of facts from each.
  • Associated pages tab: Shows pages from your website that are linked to this pillar, sorted by how well they match.
  • Document tab: Renders the readable markdown document generated from this pillar’s approved facts.
  • Matching articles tab: Lists existing content on your website that covers this pillar’s claims, showing a match percentage and the number of matching claims for each article.
  • Add claim button: A floating button in the bottom right to manually add a new fact to the pillar.
Tooltips and badges:
  • Duplicate: “Same claim as another one in your knowledge base. Only the original is used in content.”

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What you can do here

Pillar Actions:
  • Change status: Use the dropdown in the header to change the pillar’s status to Draft, Published, Researching, or Archived.
  • Edit: Inside the header options menu (⋯), opens the “Edit pillar” dialog to update the title and description.
  • Regenerate: Inside the header options menu (⋯), rebuilds the pillar’s document from its currently approved facts.
  • Export facts (CSV): Inside the header options menu (⋯), downloads all facts in this pillar as a spreadsheet.
  • Delete: Inside the header options menu (⋯), permanently removes the pillar and all its facts. You will be asked: “Are you sure you want to delete this pillar?”
Tab Actions:
  • Generate document: If no document exists on the Document tab, clicking this generates one for the first time.
  • Find matching pages: On the Associated pages tab, starts a scan of your website to find pages that match this pillar.
  • Filter by source: Clicking a row in the Sources tab switches to the Claims tab and filters it to show only approved facts from that specific source. Click the “X” on the “Source: … · approved only” chip to clear the filter.
  • View claim usage: Hovering over a “Used in N articles” chip on a fact card reveals a list of content articles grounded by that fact. Clicking an article name opens it in the content editor.
  • View claim evidence: Clicking the text of a fact card opens the “Claim” dialog, which displays the full fact text, the exact quote from the source (if available), the source link, confidence level, and a “View AI response →” link if the fact came from an AI interaction.
  • Open source: Clicking the arrow icon on a row in the Sources tab, or clicking an article in the Matching articles tab, opens the external webpage in a new browser tab.
Fact Actions (inside the ⋯ menu on each fact card):
  • Approve: Approves a pending fact into the pillar.
  • Reject: Rejects a pending or approved fact so it stops feeding content generation. Rejecting an approved fact asks: “Reject this claim? It stops feeding content generation and won’t be re-imported by future research runs.”
  • Mark as pending: Moves an approved or rejected fact back to the pending review queue.
  • Edit fact: Opens the “Edit fact” dialog to modify the fact text, source URL, and confidence level.
  • Change pillar: Opens the “Change pillar” dialog to reassign the fact to a different published pillar.
  • Delete: Permanently removes the fact from your knowledge base.

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Data shown

  • Pillar details: The name, description, status, and generated document for the topic.
  • Claims: The individual facts, stats, and sources extracted or manually added for this topic.
  • Coverage: Data connecting your existing website pages and generated content articles to the facts in this pillar.

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Common workflows

Reviewing pending facts:
  1. Open a pillar and stay on the Claims tab.
  2. Look for cards with a yellow “Pending review” badge.
  3. Click the ⋯ menu on the card and select Approve or Reject.
  4. A toast notification will confirm the action, and the pillar’s totals will automatically update.
Manually adding a fact:
  1. Click the floating Add claim button on the bottom right.
  2. In the dialog, enter the fact text and an optional source URL.
  3. Click Save. The new fact will be added to the list and automatically marked for usage.
Filtering facts by a specific source:
  1. Click the Sources tab.
  2. Find the source (like a specific blog post URL) and click anywhere on the row.
  3. The view will switch back to the Claims tab, showing only the approved facts derived from that source.
  4. Click the X on the filter chip at the top to see all facts again.

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Empty, loading, and error states

  • Loading: While data is being retrieved, skeleton placeholders appear for the header text, tabs, and content rows.
  • Empty claims: If the pillar has no facts, the Claims tab shows “No claims yet. Add claims below or run pillar research.” Filtering by a source with no facts shows “No facts from this source.”
  • Empty sources: The Sources tab shows “No sources yet” along with “Sources appear when this pillar has approved facts.”
  • Empty associated pages: The Associated pages tab shows “No pages linked yet” along with a button to “Find matching pages.”
  • Empty document: The Document tab shows “No document generated yet” and a “Generate document” button.
  • Empty matching articles: The Matching articles tab shows “No matching articles found.”
  • Error: If the pillar has been deleted or the URL is invalid, the page displays “Pillar not found.” with a link “Back to Knowledge Base.”
  • Linked from: The Knowledge Base list page, and deep links from the content editor’s research sidebar.
  • Links to: The main Knowledge Base page (via the back link), the content editor (via fact usage chips), and external source URLs.

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Common support questions

Why is the “Export facts (CSV)” button asking me to upgrade? Exporting knowledge base data is a premium feature. If you are on a free plan, clicking this button will present a subscription plan upgrade dialog instead of downloading the file. Why don’t all facts show up when I click a source in the Sources tab? Clicking a source filters the Claims tab to show only approved facts from that source. Any pending, rejected, or duplicate facts from that source are hidden while the filter is active. What does the “Duplicate” badge mean? It means the system detected that this fact is essentially saying the same thing as another fact already in your knowledge base. To prevent repetition, only the original fact is fed into content generation. I accidentally rejected an approved fact. How do I get it back? When you reject a fact, a toast notification appears with an “Undo” button. Clicking “Undo”, or selecting “Mark as pending” from the fact’s kebab menu, will return it to the pending queue where you can approve it again. Why are “Regenerate” and “Generate document” disabled? These buttons are disabled if the pillar contains zero facts, or if a document generation process is already running in the background.