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app.athenahq.ai/settings/activity

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Purpose

The Activity Log page provides a comprehensive audit trail of every action taken within an organization’s workspace. It allows team administrators to track changes, monitor user activity, and maintain security oversight by seeing exactly who did what, where, and when. For customers, this page is crucial for troubleshooting accidental changes, monitoring external partner activity, and maintaining compliance records. The page is exclusive to the Enterprise plan and offers powerful filtering, search, and bulk export capabilities to help teams easily parse through large volumes of historical events.

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What’s on the page

Filter Bar Located at the top of the page, this toolbar lets users narrow down the audit log by specific dates, people, roles, and event types to find exactly what they are looking for. Export CSV Button A secondary button in the top right that downloads the currently filtered audit log as a spreadsheet file. Audit Log Timeline Table The main content area displaying all matching audit log events, grouped chronologically by date. Each day has a collapsible header showing the date and the number of events that occurred on that day.
  • Time: Shows the relative time the event occurred (e.g., “3 minutes ago”). Hovering over the time reveals a tooltip with the absolute timestamp (e.g., “Oct 24, 2023 at 10:00 AM”).
  • Website: The specific website the action was scoped to. If the action affected the entire organization (like changing a billing setting), this will simply say “Organization”.
  • Action: A plain-language summary of what happened (e.g., “Updated prompt”, “Deleted website”). This column may also include smaller detail and context text below the main summary to explain exactly what changed.
Table Footer A simple counter at the bottom indicating how many events are currently displayed out of the total number of events matching the active filters. Upgrade Empty State If a user accesses this page but their organization is not on the Enterprise plan, the log is hidden behind a promotional empty state explaining the feature. Error State If the system momentarily fails to verify the customer’s subscription plan, a fallback “Couldn’t verify access” state appears to prevent mistakenly locking them out.

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What you can do here

  • Filter the log: Click ”+ Filter” to narrow the results. Available filters include:
    • Date Range: Narrows entries to a specific window. Presets include “Last 7 days”, “Last 30 days”, and “Last 90 days”. Defaults to the last 30 days.
    • Actor Role: Filters by the user’s role (Owner, Admin, Viewer, External). Hidden for external members.
    • Actor: Filters by specific team members via a searchable dropdown.
    • Website: Filters events scoped to specific websites. Includes an “Organization” option for workspace-wide events (hidden for external members).
    • Event Categories: Broad buckets like User Management, Content, Prompt Management, Billing, etc.
    • Event: A text input to search for specific action patterns (e.g., typing user:* or prompt:*). Applies when the user presses Enter or clicks away.
    • Status: Filters by the outcome of the event (Success, Failed, Pending).
  • Clear All: A red text link that appears when filters are active, allowing users to reset the view in one click.
  • Export CSV: Click to download the filtered results as a spreadsheet. If the filtered list contains more than 10,000 records, the export will fail and ask the user to narrow their date range.
  • Collapse/Expand Dates: Click any date header row (e.g., “Today, Oct 24”) to toggle the visibility of the events underneath it.
  • Retry: Click the “Retry” button if the page fails to load due to an entitlement service error.
  • Upgrade plan: Click the upgrade button in the empty state to navigate to the billing settings to purchase the Enterprise plan.

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Data shown

The data displayed comes from the organization’s historical audit log database. It is scoped dynamically based on the viewer’s permissions:
  • Organization Admins & Owners: See all events across the entire organization.
  • External Members (Website-only): See only the events related to the specific websites they have been invited to. To protect privacy, if an action was taken by a user they do not share a website with, the actor’s name is anonymized to “Organization member” and organization-wide categories (like Billing) are completely hidden.

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Common workflows

1. Review recent team activity
  1. Navigate to Settings → Activity.
  2. The log defaults to showing the last 30 days of activity. Scroll down to trigger the infinite scroll and load older events.
  3. Click a date header to collapse or expand that specific day’s entries.
  4. Click any row with an arrow indicator to open the detail modal and review the specific before/after changes.
2. Filter activity by a specific team member
  1. Open the filter bar and click ”+ Filter”.
  2. Select “Actor” from the field list.
  3. Search for and select the specific team member’s name or email address.
  4. The table instantly updates to show only the actions performed by that person.
3. Export filtered audit log to CSV
  1. Apply any desired filters (e.g., a specific date range, category, or actor).
  2. Click “Export CSV” in the top right.
  3. A CSV file named audit-logs-YYYY-MM-DD.csv is generated and downloaded automatically.
  4. If the filtered results exceed 10,000 records, an error toast will appear advising you to narrow the date range.
4. Investigate a specific event type
  1. Click ”+ Filter” and select the “Event” field.
  2. Type a specific action pattern (like prompt:* to find all prompt-related actions, or user.invite) and press Enter.
  3. Optionally, add a “Status” filter set to “Failed” to investigate unsuccessful attempts.
  4. Click on the resulting rows to read the full context in the detail modal.
5. Upgrade to access the activity log
  1. A user on a Lite or Growth plan navigates to the Activity page.
  2. They see the “Activity log” upgrade prompt explaining that the feature requires Enterprise.
  3. They click “Upgrade plan”, which takes them to the Billing settings.
  4. After upgrading, they return to the Activity page to view their newly unlocked historical data.

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Empty, loading, and error states

  • Empty State: If filters yield no results, the table shows “No activity in this period” with a subtext suggesting to adjust filters or the date range. If the user has absolutely no organization context, a simpler “No activity available” message is shown.
  • Upgrade State: Non-Enterprise users see a locked screen prompting them to “Upgrade plan” to view the audit trail.
  • Loading: While data is being fetched, the page displays a skeleton layout of the filter bar and several placeholder table rows.
  • Error: If the service that verifies the customer’s plan is temporarily down, a “Couldn’t verify access” panel appears with a brief explanation and a “Retry” button to attempt loading again.
  • Linked from: The main Settings navigation sidebar (the “Activity” item is visible to Enterprise users and Athena support agents).
  • Links to: The “Upgrade plan” button links out to /settings/billing.

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Common support questions

Why can’t I see the activity log? The activity log is an advanced security feature exclusive to the Enterprise plan. If your workspace is on the Lite or Growth plan, you will need to upgrade to access it. Why did my CSV export fail? The system caps CSV exports at 10,000 records per download to ensure stability. If your export fails, please use the Date Range or Category filters to narrow down the amount of data you are trying to download at one time. Why does a user’s name just say “Organization member”? If you are an external member (invited only to specific websites rather than the whole organization), Athena anonymizes the names of users who operate outside of your assigned websites to protect the broader organization’s privacy. Why can’t I click on an event row to see more details? Rows are only clickable if there is deeper underlying data to show (such as specific before/after code changes or JSON metadata). Simple actions that don’t have deeper context cannot be clicked. Can I see all activity since my account was created? Yes, but the page loads the last 30 days by default. To see older activity, you must manually adjust the Date Range filter. Note that there is no single “All Time” preset in the filter dropdown; you will need to manually set the “From” date further back.